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MGI 360 Ratings - Oracle-NetSuite in Billing Management SEP 15 2018

RATING UPDATE: We update the MGI 360 Rating of Oracle-NetSuite (SuiteBilling product) at 52 with a NEUTRAL outlook.
OPINION: Announced in 2016, NetSuite’s SuiteBilling solution aimed at the subscription billing needs of NetSuite’s fast growing customer base. Two years later, SuiteBilling is struggling to maintain its market position. Prior to its acquisition by Oracle, NetSuite was an AMP visionary among cloud-based financials vendors. The company saw the need for an integrated agile billing and revenue recognition solution. To differentiate itself from its peers, NetSuite purchased Monexa, an early leader in agile billing. As a package, SuiteBilling and Advanced Revenue Management revenue recognition stand out favorably vs the direct competitors FinancialForce, Sage-Intacct, and Microsoft Dynamics. NetSuite has more domain expertise and deeper functionality than all three. However, compared to the agile billing market as a whole, the pace of innovation, product breadth and depth are all lagging.
 
USE CASE: SuiteBilling is best suited for a small to midsize company with relatively low complexity, low to modest business change, and modest invoice volumes (i.e., <4,000 invoices/month). Given the availability of alternatives with higher functionality and lower Total Cost of Ownership (TCO), all but the most dedicated Oracle-NetSuite customers will typically explore other options.
 
COMPANY DESCRIPTION: NetSuite (a division of Oracle) is the market share leader in cloud-based financials for midmarket companies. SuiteBilling (“SB”) aims to address the common needs of organizations that are beyond pre-revenue start-ups, but generally smaller than companies with moderate to complex multi-product, multi-site requirements. Automated Revenue Management (ARM), the revenue recognition sister-product to SB, is a more accomplished product and often the one that drives opportunity for SB. See additional MGI research coverage and MGI 360 Ratings of revenue recognition solutions.
 
COMPETITORS: Billing Platform, ChargeOver, Chargify, Fusebill, goTransverse, RecVue, Zuora, and Zone Advanced Billing
 
ABOUT MGI 360 RATINGS
 
MGI 360 Ratings is a comprehensive system for evaluating technology companies. IT organizations use MGI 360 to track suppliers, assess purchasing risks and identify promising new vendors. Vendors utilize MGI 360 to track their markets and evaluate partners. Institutional investors use MGI 360 for independent assessment of tech companies. MGI 360 ratings help lower costs, save time, reduce risks, and identify new opportunities. 
 
The MGI 360 ratings are on a scale from 0 to 100 and reflect company opinions of MGI analysts in five key areas on a scale of 0 to 20:
  • PRODUCT: How strong is the product competitive position
  • MANAGEMENT: How competent and experienced is the management team
  • CHANNELS: Does the company have a sales capability and channels needed to bring products to market?
  • STRATEGY: Does the company have a realistic view of the opportunity and a compelling strategy for success?
  • FINANCE: Is the company growing and profitable
Each of these key criteria is subdivided into numerous sub-categories. In total, over 149 criteria are combined to generate an MGI 360 rating in each specific market space. Companies can have one or more MGI 360 rating - one for each market. MGI 360 ratings are revised as important developments occur. While the MGI 360 rating process is comprehensive, this scoring system is not meant to be a predictor of company solvency, liquidity, absence of accounting fraud or stock performance. Access to MGI 360 Ratings is by subscription.
 
ABOUT MGI RESEARCH
 
MGI Research is an independent industry research and advisory firm focused on disruptive trends in the technology industry. Through ratings, industry benchmarks, best practices groups, subscription research, market forecasts, advisory engagements, industry studies and conferences, MGI Research helps clients identify opportunities for reducing IT costs and minimize technology risks. MGI Research analysts work closely with business and technology organizations to help make timely go/no-go IT investment decisions, optimize vendor relationships, and create practical strategies for new initiatives in agile billing, payments management, order management, CPQ, contract lifecycle management and other elements of agile monetization platform (AMP).
 
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